Our 14-Day Return Policy
We want you to buy your next van knowing you're completely covered. That's why every purchase comes with a goodwill window of up to 14 days and 250 miles to be sure it's the right van for you.
14 Full Days
From the moment you drive away you have up to 14 calendar days to live with your van and make sure it fits your business and your life.
Up to 250 Miles
Cover real journeys, not just a test drive. Put up to 250 miles on the clock so you can be genuinely confident in your purchase.
Same Condition
As long as the van comes back exactly as it left us, the process is simple, friendly and completely hassle-free.
Why we offer it
Every van we sell is workshop-inspected, road-tested and prepared to a standard we're proud of. We're so confident in the vehicles on our forecourt that we back them with a genuine goodwill return policy — something many dealers simply won't do.
It's our way of saying: take your time, do the miles, and make sure your van is right. Thousands of customers buy from us with total peace of mind, and we'd love for you to do the same.
How it works
Get in touch within 14 days
Call or message our team and let us know you'd like to return your van. We'll talk you through the next steps personally — no call centres, no scripts.
Bring the van back
Return the van to us within the 14-day window having covered no more than 250 miles, in the same condition it was sold to you, with all keys, documents and accessories.
We inspect and confirm
Our workshop carries out the same thorough inspection we do on every vehicle. Once it confirms the van is exactly as it left us, we move forward.
Sorted, your way
We'll arrange your goodwill resolution promptly and keep you updated at every stage. Most returns are wrapped up quickly and smoothly.
The simple conditions
To keep this policy fair for everyone, a few straightforward conditions apply:
- The van must be returned within 14 calendar days of the purchase/collection date.
- No more than 250 miles may be added since collection.
- The van must be returned in the same condition it was sold, complete with all keys, documents, accessories and equipment.
- Any damage, marks, mechanical issues, modifications or wear beyond the van's condition at point of sale — however minimal — will invalidate eligibility under this policy.
- This is a non-obligatory goodwill policy offered at our discretion. It does not affect your statutory rights, but acceptance of any return remains at our sole discretion and we may decline a return for any reason.
This goodwill return policy is provided in addition to, and does not affect, your statutory consumer rights. Full terms are confirmed at the point of sale. OutletVans reserves the right to assess each return individually.
Ready to buy with confidence?
Browse our workshop-inspected vans or talk to the team today. We're here to help, with no pushy sales.